Our service

LONG JEWELRY Customer Service Shenglong Jewelry Customer Service :
We promise to our customers:
Always strive for excellence, with a unique design, carefully selected gems and unparalleled technology as a model.
Long Jewelry Shenglong jewelry has a different professional team, the creation of the story telling the story of jewelry, for the life to bring beauty.

Customer service

Long Jewelry Shenglong Customer Service:

Long Jewelry Shenglong jewelry attaches great importance to customer service, the team is committed to providing every day first-class service. Excellent service to ensure enduring classic works, and helps to build trust with customers, lasting and sincere relationship.

Long Jewelry Shenglong designed jewelry works made of durable, always accompanied with you. Works to preserve the beauty of the original, you can see “Maintenance recommendations” part of the content.

We are committed to our customers:

Always strive for excellence, with a unique design, carefully selected stones and unparalleled process, become a model.

Long Jewelry Shenglong jewelry have different professional teams, to create a moving story of jewelry, brings to life colorful.

  1. Our jewelry art

Each piece Long Jewelry Shenglong jewelry  works are incomparable masterpieces from the most beautiful and most precious gem material, brought together with traditional skills and extraordinary creativity.

Long Jewelry Shenglong jewelry repair only our jewelry craftsmen to be eligible.

We invite you to be handed over to Long Jewelry Shenglong jewelry club or Long Jewelry Shenglong jewelry authorized dealer for testing or maintenance. You can also contact our authorized dealers to leaRn the steps.

1. The daily use of jewelry:
Everyday wear: Your jewelry is delicate work, require special care.

To keep original luster and beauty, we recommend you to note the following Wear jewelry:

Due to the sophistication of jewelry designs vary, so we recommend that you choose a different daily activities to jewelry.

In general, we recommend not to wear jewelry in the following cases:- When doing sports activities – At the beach, sauna or Turkish bath time.

In case of any temperature surges When contact with corrosive products and doing housework

Wash your hands when gardening chores or work, it’s best to remove the jewelry. In addition, we recommend that the make-up and perfume spray before wearing jewelry. Storage: jewelry should be stored in its Long Jewelry Shenglong jewelry box, to avoid being hit or scratched. We do not recommend more than allowed pieces of jewelry be placed in the same box, or it may be harmed due to friction and scratches.

Jewelry Services:Polishing:Jewelry daily around with you, so wear a few years, may lose some luster. Polishing service marks or scratches can be removed using the surface of the jewelry, it renewed its luster. Only experienced jewelry craftsmen are perfect in polishing and jewelry to maintain aesthetic appearance. Therefore, we propose you to send your products to Long Jewelry Shenglong club handle. Long Jewelry Shenglong jewelry can be adjusted according to your needs the size of individual jewelry. Size adjustment is feasible, depending on the style of jewelry and the required size. We recommend that the jewelry be handed over to the Long Jewelry Shenglong Jewelry Club or Long Jewelry Shenglong jewelry authorized dealers deal with it. Only our team can evaluate whether resizing is feasible.If the size adjustment is technically feasible, the adjustment must be carried out by our jewelry craftsmen to ensure the integrity of the jewelry.Engraving Service:Some Long Jewelry  can be personalized by carving or celebrating happy events such as engagement, marriage, baby birth and personal achievement. This customized content can be a date, the first letter or a name and so on.If the sculpture is technically feasible, it must be executed by our jewelry craftsmen to ensure the integrity of the jewelry. Ring size guidelines:Determining the precise size of the ring is a relatively delicate task, depending on the ring pattern, the measurement process may also be different. Jewelry Shenglong jewelry authorized dealers, our team has all the necessary measurement tools. If you are unable to visit the Club, we invite you to refer to the dimensional guidelines provided in this section.Common jewelry problemsHow to care for Long Jewelry Jewelry?You can carry out different maintenance according to the characteristics of the jewelry.For engagement rings and all gold, platinum, or diamond jewelry:You can clean them regularly: Gently place the jewelry in mild soapy water and brush gently with a brush and a mild soap. Then rinse in a mild water and dry with a soft cloth to make it shine.For gemstones other than diamonds (pearls, emeralds, sapphires, rubies, turquoise and opal), we recommend that they be sent to Long Jewelry or Long Jewelry Jewelers’ Authorized Dealers . Clubs and senior jewelry workshop team will provide the most professional jewelry maintenance.

Where can I detect and repair Long Jewelry?Visit the nearby Long Jewelry Jewelers’ Club, or call our authorized dealers for guidelines.How to avoid jewelry damage?

You can protect your jewelry with the following suggestions:

Wear jewelry: The delicate level of jewelry varies by design, so we recommend that you choose jewelry according to the different daily activities.In general, we do not recommend wearing jewelry in the following cases:- When conducting sports- At the beach, sauna or Turkish bath- In the case of any temperature surge- Carry out household chores that may come into contact with corrosive products- It is also advisable to remove jewelry when washing your hands during gardening or chores. In addition, we recommend wearing jewelry after makeup and spraying perfume.Storage: Jewelry should be stored in its Long Jewelry Shenglong jewelry box to avoid being hit or scratched. It is not advisable to place multiple pieces of jewelry in the same box, or they may be scratched by friction.Should I regularly polish my jewelry?

As the jewelry craftsmen will use the brush and abrasive polishing, remove the jewelry surface of the thin layer of metal. It is recommended not to the same piece of jewelry for two or three times more than polishing.

Is it possible to engrave on my jewelry?

Part of Long Jewelry Jewelry and jewelry can be personalized through carving custom or to commemorate the happy event. This customized content can be a date, the first letter or a name, etc., carving is feasible depends on the style of jewelry and you want to carve the style. We recommend that the jewelry be handed over to the Long Jewelry Shenglong Jewelry Club or Long Jewelry Shenglong jewelry authorized dealers deal with. Please click here to contact our Customer Service Center.

Is it possible to make adjustments to Long Jewelry?Long Jewelry Shenglong jewelry can be adjusted according to your needs the size of individual jewelry. Size adjustment is feasible, depending on the style of jewelry and the required size. We recommend that the jewelry be handed over to the Long Jewelry Shenglong Jewelry Club or Long Jewelry Shenglong jewelry authorized dealers deal with.

Common wedding ring problem Long Jewelry

What is the difference between a single diamond ring and other single diamond rings?

Each Long Jewelry jewelry single diamond ring is our exquisite jewelry technology and the most rigorous selection criteria for a combination of diamond model.Long Jewelry not only by the highest requirements of 4C standard selection of the most precious, the most outstanding diamonds, diamond is more concerned about the fifth standard ─ personality. Each diamond has been carefully selected to evaluate its fine color, brightness and vitality: diamonds must pass unique emotions, and is completely fascinated. Needless to say, with a long jewelry from the Long Jewelry selection of diamond, which have an extraordinary gem with a single diamond.

Long Jewelry How to select diamonds?

Sheng Jewelry not only to the United States Gemological Institute (Gemological Institute of America, GIA) 4C standard selection of diamonds, and the use of the highest standards of the standard ─ top 4C standard. Such stringent quality requirements, only a handful of jewelers can do.

Long Jewelry Where is the diamond from?

Belgium, India, Israel and other places of diamonds are selected according to our stringent standards, a reliable source, you can be assured.

What is the 4C standard?

4C refers to the evaluation criteria for diamonds, established by the American Gemological Institute, an international accreditation body. 4C standards include color, clarity, cut and carat, which are comprehensive criteria for judging the quality and value of diamonds.Long Jewelry Shenglong jewelry not only to 4C standard selection of diamonds, and the use of the highest standards of the standard ─ ─ top 4C standard. In terms of color selection, Long Jewelry Shenglong jewelry only use D-class and E-class diamonds (international diamond color classification to D grade represents the most precious colorless diamond, Z level for ordinary yellow diamonds).Clarity: Long Jewelry Shenglong Jewelery uses the highest standards – Flawless (FL), Internal Flawless (IL) and Subtle Flaw (WS1 / WS2) as the diamond selection criteria (International Diamond Clarity The classification is flawless (FL) for the highest clarity, and the inclusions (I3) for the naked eye are the worst clarity).Cutting: Long Jewelry Shenglong jewelry with “excellent” and “very good” two criteria (global diamond cutting classification highest and lowest standards are “excellent” and “poor”). Long Jewelry Shenglong jewelry used in the standard to ensure that the light in the diamond’s best reflection, so as to brighten the glow of diamonds.Carat: The brand has a variety of different carat diamonds to choose from.  Long Jewelry Shenglong jewelry is one of the few jewelers that can set such a strict standard in one.Just 4C standard is not enough to guarantee the rare and unique diamond. To this end, Long Jewelry Shenglong jewelry introduced the fifth standard – “personality.”

What is carat?

The weight of diamonds in carats as a unit of measurement, carat is also a universal standard unit of measurement. The term “carat” (carat) originated in Europe and the Mediterranean area of a carob seeds, once used to measure the weight of diamonds, 1 carat is equivalent to 0.2 grams.

Why does 4C standard color grading start with D instead of A?

Generally, D is chosen as the first rating standard because D is the initial letter of the diamond English word.Another argument is that because of our limited understanding of nature, the future may be found more than D-class more white diamonds,So starting from the D to leave room for future ratings.In 1953, the American Gemological Institute pioneered the use of D-Z color classification of diamonds, then the classification standard has become part of the 4C standard. Long Jewelry Diamond selection criteria used in the highest two levels: D and E.

Why are some diamonds more glittering than other diamonds?

Diamond brightness depends on its size (cutting) – 4C standard one.Cutting more perfect and more dazzling diamonds.Long Jewelry Jewelry’s cutting requirements are “excellent” and “good”, which is the highest cut in the two criteria, to ensure that the light in the diamond perfect reflection, so that diamonds shine bright light.

What is the quality assurance of Long Jewelry?

The quality of our diamonds is  marked in the GIA certificate issued by the American Gemological Institute, an internationally recognized third-party laboratory. Long Jewelry ShengLong Jewelry will provide customers with quality certificates when purchasing diamonds.

What is a GIA certificate? What does the certificate do? Is it globally recognized?

Long Jewelry Each diamond selected by Shenglong Jewelery is accompanied by a certificate from the American Gemological Institute, a globally recognized independent laboratory. This certificate can be described as a diamond “identity card”, contains the quality of diamonds and other characteristics of information.In addition to GIA certification, Long Jewelry Shenglong jewelry in the customer to buy any work, will also provide a certificate of authenticity. The certificate is not only proof of the authenticity of the material, but also the brand’s long-term commitment to after-sales service. Certificate of authenticity to ensure that our works strictly comply with the highest standards of hand-made jewelry master of exquisite craftsmanship and creativity of the perfect crystallization. The certificate is also a long jewelry Shenglong jewelry and long-term customer contact witness.Will the diamond be broken or damaged?Diamond is a kind of precious stones, with a very strong hardness. In order to maintain long-lasting charm, we recommend that you carefully maintenance of diamond jewelry, the ideal is a separate jewelry box to store each individual diamond, to avoid vibration.

Can I wear a single diamond ring when wearing gloves?

You can wear a single diamond ring and gloves at the same time.However, if every time wearing gloves have a sense of friction.

How to maintain a single diamond ring?

Your Long Jewelry is a precious diamond ring. Depending on the characteristics of the work, we recommend that you use the following single diamond ring the best maintenance methods.Gold, Platinum and Single Diamond Ring:You can use warm soapy water and PH neutral soap gently wipe your single diamond ring.Rinse thoroughly with clean warm water, then wipe the ring with a soft cloth.This simple and quick way of cleaning will keep the ring glossy.Set of other precious stones (emerald, sapphire, ruby) single diamond ring:Please feel free to bring your single diamond ring to Long Jewelry, our team will provide the most careful ring maintenance services.

To avoid damage to your single diamond ring, in any case, should not be used household items or paper towels with wear characteristics  The product.Finally, we recommend that you place a single diamond ring in the jewel case.Does Long Long Jewelry also provide other ring maintenance services?Long jewelers in the production of diamond rings are the most serious and careful. To this end, if your ring requires any maintenance, we welcome you to contact us.

Can I carve a diamond ring?

Long Jewelry Shenglong jewelry most of the ring models can be carved, such as according to personal preferences to add date, name or abbreviation. Welcome to our club, Long Jewelry staff will provide you with the best carved design recommendations.

What is the difference between the outside and inside of the diamond ring?

The former indicates the type of metal selected for the ring.- Gold (gold, platinum or rose gold)- Platinum The latter is also known as the “original mark” (hallmark), is the ring manufacturer’s logo.

How to understand the price of the ring?

The price of the ring depends on the central gem of the 4C grade and mosaic complexity. Welcome to Long Jewelry. Learn more about the diamond rings you are interested in. Our staff will be happy to introduce you to the works and prices.Why is the price of the ring out of proportion to the weight of the diamond? Why 0.5 karats of diamonds less than 1 carat diamond prices half?The price of diamonds depends mainly on weight (carat), the more rare the more diamonds.The price increase of diamonds far exceeds its weight gain. 1 carat diamond ring is about the same quality of about 0.5 ct diamond ring four times.

How to help my Fiancé pick a suitable ring size?

If you visit Long Jewelry, we can use the Ring Size measurer for your measurements. This gadget can use other rings to accurately measure the ring size for you or your fiancée.As a Canadian brand, Long Jewelry Shenglong jewelry with North American ring size.

What if my fiancée does not like the ring I bought?

As long as you meet certain conditions, you can buy one month from the date of the ring style from the re-version of the replacement. (But to charge a fee) For further information, please contact Long Jewelry Jewelry Club or authorized dealers.

Diamond ring size sub-how to solve?

Most of the Long Jewelry Ring can be resized (enlarged or reduced) and our club staff is happy to assist you.

How to find a wedding ring with a single diamond ring?

Long Jewelry Shenglong Jewelry offers a variety of single diamond rings and wedding rings for you to choose from. Our on-site staff can provide practical advice to help you choose the perfect wedding ring.

Our all the series of works can be viewed online?

Most of the Long Jewelry rings are available for viewing on our microblogs, but we invite you to visit our club to learn about our full range and unique pieces. Please try these works or other works that are in your eyes at our clubhouse.Is there a man’s series that fits my fiance?Long Jewelry Welcome to WeChat to view or visit the club, to explore our men’s watches and cufflinks series of works.